Cleaning services are provided by professional cleaners using cleaning equipment, tools, supplies and chemicals to clean the floors, walls and other parts of the house.
This professional cleaning service originated from New York in the United States, from the initial office cleaning, gradually derived from the common high-rise building cleaning, home cleaning, shopping mall cleaning and other civil cleaning services.
Through decades of development, multi-disciplinary professional cleaning services came into being, gradually spreading to transportation cleaning, city cleaning and even cleaning of industrial equipment such as oil, steel, military and aviation.
Broadly speaking, cleaning services can be divided into civil cleaning services and industrial cleaning services, and civil cleaning services can be subdivided into household cleaning services and commercial cleaning services.
The world cleaning and janitorial industry has gained very great progress in the past years.
In developed countries such as Europe and America, cleaning has become a part of improving people's quality of life.
The research of cleaning technology has also followed the development of the society and gained a wide space for improvement.
Cleaning has become an indispensable part of people's material and cultural life.
According to statistics, there are about hundreds of thousands of cleaning supplies suppliers all over the world, and the annual turnover of cleaning supplies manufacturers alone amounts to tens of billions of dollars.
Among them, Europe, America, Japan and other developed countries accounted for 2/3 of the rate.
Its annual output value exceeds 50 billion U.S. dollars.
In these countries, cleaning industry standards have been developed to ensure the healthy development of the cleaning industry and as part of public health.
Cleaning services as a traditional industry, with the development of technology and knowledge, should and must be reformed, the times are different should also be updated to enrich the content.
The direction of cleaning service reform can be considered from the following 4 aspects.
1. Information knowledge management
Expect to develop in a way that is managed electronically.
That is, learning systematically through structured information such as business data, and unstructured information such as documents, records, and messages.
2. Human capital aspects
Through a series of more mature personnel management tools for innovation and upgrading.
Take the strengths to complement the weaknesses, and gradually improve the human resource management system in line with the reality of the enterprise.
In the cleaning service industry, most of the grassroots workers have lower education, but it doesn't mean no ability.
Then how to tap the potential of the grassroots, so that technical skills can be passed on, and improve the team's execution, is also the direction to be deepened by the knowledge management of the cleaning industry.
3. Process capital aspects
In the project-based management of various places among cleaning services, the tedious affairs are organized in a structured manner and the process is reorganized according to the situation of the enterprise.
The purpose of this is to improve the efficiency of the use of resources, and at the same time, to solve the problem of outsourcing control and operation of cleaning business projects in various property management.
4. Strategic capital aspects
Among the cleaning industry, information, manpower, processes and strategies are operated and managed through the introduction of a series of methods, mechanisms and systems.
The cleaning service industry is already off to a good start.
The cleaning service industry is moving towards high technology and formalization.
